Customer support AI prompts are instructions that help Claude or GPT respond to customers with the right tone and accuracy. On Prompt Dock they cover the frontline work: drafting empathetic replies, writing canned responses and macros, de-escalating complaints, turning tickets into help-doc articles, and summarizing conversations for handoff. Every prompt is human-reviewed before it goes live, so the phrasing stays professional and on-brand rather than curt or robotic. Free and premium prompts are both available, and you can reveal any prompt and run it live in the Playground on a real ticket so the reply fits your voice and policy before it reaches a customer.
7 prompts
Describe a recurring issue and get a full macro set — first reply, gentle follow-up, resolved, and waiting-on-customer — all on-brand, with consistent merge fields that slot into the same ticket. Build your whole macro library in an afternoon.
Paste a messy customer bug report and get a clean engineering ticket: steps to reproduce, expected vs actual, environment, a suggested severity, and the exact clarifying questions you still need — with every guess flagged. For support and QA.
Describe a request you have to decline and get a respectful refusal that gives the no early, explains it in plain language, offers a real alternative if one exists, and protects the relationship. For out-of-scope, impossible, or off-roadmap asks.
Paste a long, multi-agent ticket thread and get a tight handoff brief: one-line status, what's been tried, the current blocker, customer sentiment, the single best next action, and — critically — every commitment already made so nothing gets dropped on reassignment.
Paste an angry or frustrated customer message and get a calm, human, empathetic reply that names the real problem, takes the right amount of ownership, and offers ONLY what you're authorized to offer. For agents handling emotionally charged tickets.
Paste a ticket that needs engineering and get a crisp, credible escalation: honest impact and customer count, what support already ruled out, reproduction with gaps flagged, a specific ask, and a suggested priority. Stop your escalations from rotting in the backlog.
Paste a resolved ticket and get a clean, searchable help-center article — searchable title, a one-line short answer, numbered steps, a troubleshooting fallback, and related links — that deflects the next twenty customers who'd have asked the same thing.
Prompt Dock's Customer Support category gathers them, with every prompt human-reviewed before going live. Reveal the instructions, choose free or premium, and run each in the Playground on a sample ticket so you can check the tone and accuracy of the reply on real customer wording before using it.
They cover reply drafting, canned responses and macros, complaint de-escalation, converting tickets into help articles, and conversation summaries for handoff. Each prompt is scoped to a specific support scenario and human-reviewed, so agents get consistent, on-brand output instead of writing every response from scratch.
Claude is well suited to careful, empathetic long replies and policy-aware wording, while GPT is fast for short macros and quick answers. Support prompts note a recommended model, and running one in the Playground lets you compare how each handles a tricky ticket before you standardize on it.