Support

Get help with Prompt Dock.

Tell us what you were doing and the email on your account. A person reads every message.

support@promptdock.ai

Email support

Or find it yourself: FAQDocsBilling & payment problemsReport content

A charge looks wrong

A failed payment, an unexpected amount or currency, a trial charge, a refund, or a plan change that did not stick.

What to send

  • The email address on your account
  • The invoice ID from Settings → Billing → Billing history
  • What you expected to be charged, and what you were charged
Email about a charge

Can't get into your account

Lost your authenticator app, or you can no longer receive mail at your account address. We verify identity before changing anything.

Write from the email address on your account if you still can. We verify who you are before we change anything, and we will explain the options for your account.

Email about account access

The CLI printed an error

Every named error and exit code, with what to do about each one.

Read the error reference

Something breaks the rules

Report a prompt, a skill or a post from the page it appears on.

How to report content

Business and legal

Press, partnerships, everything else
Questions before you sign up, media enquiries, and anything commercial.contact@promptdock.ai
A privacy or data request
Access, export, correction or deletion of your personal data.privacy@promptdock.ai
A legal question or notice
Anything about the Terms, or a formal notice.legal@promptdock.ai
A copyright (DMCA) notice
Takedown notices and counter-notices for our designated agent.dmca@promptdock.ai

What we never ask for

  • Your password.
  • Your card number.
  • A code from your authenticator app.

If a message asks you for any of these, it did not come from us.