No payout account yet
#payout_account_missing
Set up a payout account before you withdraw.
What to do: Open Settings, Billing, Creator payouts and choose Set up payouts.
Payout messages
Every message the payouts section can show when it can't do what you asked, why, and what to do next.
Setting up payouts
Payouts aren't open in your country yet
#payout_country_unavailable
Payouts aren't available in that country yet. Your earnings stay on your account.
What to do: Choose Tell me when payouts open there. Your earnings keep accruing on your account.
Payouts are already open there
#payout_country_available
Payouts are already available in that country, so there is no interest to record. Set up payouts instead.
What to do: Choose Set up payouts instead of recording interest.
Stripe setup isn't finished
can clear on its own#payout_account_onboarding_incomplete
Finish setting up your payout account in Stripe first.
What to do: Choose Continue in Stripe to finish onboarding first.
Stripe isn't ready to pay you yet
can clear on its own#payout_account_not_ready
Stripe isn't ready to send money to your payout account yet. Finish the steps in Stripe, then try again.
What to do: Choose Continue in Stripe and finish what Stripe asks for. Withdraw once the account shows Active.
Your payout account is already set up
#payout_account_already_ready
Your payout account is already set up. Use Manage in Stripe to change its details.
What to do: Use Manage in Stripe to change bank or identity details.
You already have a payout account
#payout_account_exists
You already have a payout account.
What to do: Reload the payouts section; it shows the account you already have.
We couldn't confirm the payout account is yours
#payout_account_mismatch
We couldn't confirm this payout account belongs to you. Email support@promptdock.ai if you need help.
What to do: Don't change anything in Stripe. Contact support from the payouts section: we confirm who owns the account before anything else happens.
Withdrawals
Below the withdrawal minimum
#payout_below_minimum
The minimum withdrawal is $50.
What to do: Enter at least the minimum shown under Withdraw.
More than your available balance
#payout_exceeds_balance
Amount exceeds your available balance.
What to do: Enter an amount no larger than your available balance. Earnings still in their reserve period aren't withdrawable yet.
Too soon since your last request
can clear on its own#payout_request_window
You can request another withdrawal when your request window ends.
What to do: Request again on the date shown. Any paid plan shortens the window.
A withdrawal is already on its way
can clear on its own#payout_pending_exists
You already have a pending withdrawal. It will be processed before you can request another.
What to do: Wait until the pending withdrawal shows Sent to Stripe, then request the next one.
Withdrawals pause after an account change
can clear on its own#payout_change_hold
Withdrawals are paused for 72 hours after a payout account or security change, to protect your earnings.
What to do: Withdraw after the date shown. If you didn't change your payout account, email, password or two-step sign-in in the last 72 hours, secure your account and contact support.
Fees would use up the whole amount
#payout_fees_exceed_amount
The payout fees for this withdrawal would be as much as the amount itself. Withdraw a larger amount.
What to do: Enter a larger amount. The review step shows each fee before you confirm.
Another payout change is still running
can clear on its own#payout_operation_in_progress
Another change to your payouts is still finishing. Try again in a minute.
What to do: Wait a minute and try again. Only one withdrawal or payout account change runs at a time.
Stripe refused the withdrawal
#payout_transfer_refused
Stripe refused this withdrawal, so no money was sent and your balance is unchanged. Email support@promptdock.ai if you need help.
What to do: Nothing was sent and your balance is unchanged. Check your account in Manage in Stripe; if nothing looks wrong, contact support.
Delayed on our side
can clear on its own#payout_platform_funds_delayed
Your withdrawal is delayed on our side. Your balance is unchanged. Try again tomorrow.
What to do: Your balance is unchanged. Try again tomorrow; nothing is wrong with your account.
Removing a payout account
No payout account to remove or disconnect
#payout_account_not_found
There is no payout account to remove or disconnect.
What to do: Reload the payouts section. There is nothing to remove.
This account can't be removed right now
can clear on its own#payout_removal_blocked
This payout account can't be removed right now: a withdrawal is still on its way, or Stripe still holds money for an account that never received one. Your balance is unaffected.
What to do: Wait until your withdrawal shows Sent to Stripe, or until Stripe has paid out what it holds, then try again.
The account changed while you decided
#payout_removal_changed
Your payout account changed while you were deciding. Review it again before removing it.
What to do: Open Remove unfinished setup again and review what it shows now.
Other
Payouts to your country are paused
can clear on its own#payout_region_disabled
Payouts to your country are paused right now. Your balance is safe and unchanged.
What to do: Your balance stays on your account and nothing is lost. We'll email you when payouts to your country resume; contact support if you need it sooner.
The fees changed while you were reviewing
can clear on its own#payout_fee_schedule_changed
The payout fees changed while you were reviewing this withdrawal. Check the new fees and confirm again.
What to do: Reopen the withdrawal. The review step will show the current fees before you confirm — nothing was withdrawn.